READY TO GET HELP?
Get Help in 3 Easy Steps
1. Download & Run the Helpdesk.Plus Remote Tool
Click the button above to download, then run to setup the app and you’re ready to go.
2. Create a Support Ticket
Submit a support ticket so we know who you are and what you need.
3. Need urgent help? Call our support line.
After the Helpdesk remote support application is connect to us and your support ticket is submitted. Call our support line and follow the phone prompts. Have your Software Serial Number (shown in all our software products) at the ready so we can securely connect to your device.
SUPPORT PHONE NUMBERS:
United Kingdom:
+44 (0)203 608 5100
+44 (0)203 879 4100
South Africa:
+27 (0)10 500 9300
+27 (0)11 084 7900
Why choose Helpdesk.Plus remote support?
Whether you need technical assistance or product training, our support team is just a few clicks away.
Download our remote helpdesk tool and let a real human guide you, securely and in real time.
It’s fast, simple, and always free for our clients.
24/7 Critical Support
Included with your software subscription fee is your 24/7 critical software support. In office hours, general help and training are free.
Fast, Secure Connection
Helpdesk.Plus remote support software uses industry standard TLS encryption to keep your remote support sessions secure.
Real People, Real Help
Say hello to real conversations, no robots here! Just our expert technicians, always on standby to assist with a smile.
Easy Setup
No complicated installation. No admin permissions. No tech expertise needed.
Frequently Asked Questions
Is this safe and secure?
Yes. All remote sessions are encrypted end-to-end and require your manual approval. You stay in full control.
Will it work on my version of Windows?
Absolutely. We support all major Windows versions from Windows 7 onward.
Does this cost anything?
No. Remote support is included with your Helpdesk.Plus subscription. No hidden fees.
Can I use it from a browser instead of downloading?
Sorry, we do not have browser-based access. Browser-based access is limited and does not support the full range of functionalities we need to help you.
Can I chat with the technician during the session?
Yes. Our tool includes a built-in chat so you can message us in real time as we assist you.
Does it support more than one monitor?
Yes. We can view and switch between all connected displays during your session.
Providing 24/7 assistance, real-time training, and expert guidance to keep your business running smoothly. Your support, our priority.
Supported Products
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